Is your equipment PAT tested?
Yes – we have our equipment tested annually and copies of certificates can be sent upon request.
What about Public Liability Insurance (PLI)?
Yes, we are fully insured through our membership with ISM.
Do you provide a PA and Lighting?
We can provide a full 2 speaker PA setup but unfortunately we do not have any lighting (but watch this space!)
How long do you need to set up and do you need a soundcheck?
We always ask for one hour as setup time, and if possible we will also do a short soundcheck. This enables us to give you the best possible performance and reduces the risk of poor sound quality and any feedback issues during the performance. However, we understand that weddings can run to a strict schedule and it’s not always possible to do a soundcheck.
Can we come and watch you live?
Yes! We perform at lots of local shows so keep an eye on the Facebook page and any monthly blog updates. This is a chance for you to come and see us in action (as well as our setup) and we always recommend coming to listen to us before booking us. If you can’t make it to any of our performances, you can always check out the Youtube channel to get an idea of how we sound.
What happens if you fall ill on the day?
We are proud to say that we have never cancelled a wedding performance due to illness or emergencies. However, should this situation arise, we would directly contact you as soon as possible to inform you of the situation, and recommend another musician from our carefully selected group of musicians from all over the UK. For any further information, have a read of our T&C’s which you receive when you have a meeting with us.
Do we need a DJ if you are performing at our evening reception?
If booking us to perform at your evening reception, we strongly recommend also booking a DJ as we unfortunately cannot provide DJ or disco services.
Do you learn requests?
Yes! We know that some songs are very meaningful to you and so we would be more than happy to learn requests.
What happens when I enquire with you?
Let us know your date and we can check our diary for if we are available, we aim to contact you back within 24 hours. If we are available, we would be in touch with you to find out some more information about your requirements and to schedule a free meeting with you.
How does the booking process work? Do we pay a deposit and when is the final balance due?
At your free pre-wedding meeting we will discuss your quotation and requirements, and if you are happy to go ahead we ask that a 25% deposit is due for 1 week after your meeting, otherwise you date will become available for other couples to book again. Once your deposit is paid, this holds your date so we will not book another wedding on that day. The deposit can be paid at your meeting by cash or cheque, or you can pay within the 1 week period via bank transfer. Your final balance is then due 2 weeks before your wedding date.
We can also take urgent bookings, in which case if the wedding date is within 2 weeks of enquiring, then the full balance must be paid immediately to secure your date.
Do we need to provide you with food?
No not at all, as we can bring our own pack-up, although offers are lovely!
If you have any other questions, please send us an email to email@example.com